Last Updated: July 2026
At Ridhaan Accessories, we strive to provide high-quality fashion jewellery and a delightful shopping experience. Please read our Return & Refund Policy carefully before making a purchase.
1. Return Eligibility
We accept returns only under the following conditions:
- You receive a damaged or defective product.
- You receive the wrong item.
- The product is missing parts or accessories.
To be eligible for a return:
- The request must be raised within 48 hours of receiving the order.
- The product must be unused, unworn, and in its original packaging with all tags, labels, and accessories intact.
- A clear unboxing video and photos of the product may be required for verification.
2. Non-Returnable Items
For hygiene and quality reasons, we do not accept returns or exchanges in the following cases:
- Change of mind.
- Product no longer needed.
- Ordered by mistake.
- Minor color or design variations due to screen settings or photography.
- Products that have been used, damaged after delivery, or are without original packaging.
3. Refund Policy
Once your returned product is received and inspected, we will notify you of the approval or rejection of your refund.
If approved:
- Refunds will be processed within 5–7 business days.
- The amount will be credited to the original payment method.
- For Cash on Delivery (COD) orders, refunds will be processed to your provided bank account or UPI ID.
Shipping charges, if any, are non-refundable unless the return is due to our error.
4. Replacement Policy
If you receive a damaged, defective, or incorrect product, we will arrange a replacement (subject to stock availability).
If the same product is unavailable, you may choose:
- A replacement of equal value, or
- A full refund.
5. Cancellation Policy
Orders can be cancelled only before they are shipped.
Once an order has been dispatched, it cannot be cancelled.
6. Return Process
To request a return:
- Contact our customer support within 48 hours of delivery.
- Share your order number along with photos or an unboxing video.
- Our team will review your request within 1–2 business days.
- If approved, return instructions will be shared with you.
- Once the returned product passes inspection, your replacement or refund will be processed.
7. Failed Deliveries & Incorrect Address
Please ensure that your shipping address and contact details are correct when placing an order.
If an order is returned due to:
- Incorrect address,
- Customer unavailability,
- Repeated delivery attempts,
additional shipping charges may apply for re-dispatch.
8. Contact Us
For any questions regarding returns or refunds, please contact us:
Ridhaan Accessories
📧 customercare@ridhaanaccessories.com
Important Note
As we deal in fashion jewellery, slight variations in color, texture, or finish may occur due to lighting and photography. These variations are natural and are not considered defects.
Thank you for choosing Ridhaan Accessories. We truly appreciate your trust and look forward to serving you again! ✨